Thank you for shopping at Hautescent is dedicated to offering you prompt customer service, so if you have a question about an order, or product, do check out our FAQ. If your concern is not covered, feel to contact us here.

Orders & Returns

Free Samples with Purchase

For every full retail size bottle purchase, we will select some samples similar to your preferred genre. Special requests can also be indicated during the checkout process (subject to availability). 

Number of samples depends on order size as follows. 

$200 and above – 3 samples
$300 and above – 5 samples
$400 and above – 8 samples
$500 and above – 12 samples


Products can be returned for a refund up within 30 days from date of receipt. Shipping costs will be paid by the customer. In order to receive a 100% refund for your product, the item must be unused, unopened and in its original and undamaged packaging. Please email for our return address. 

In the event that the item is opened/damaged upon receipt, we can only offer a 50% refund. Once we receive your package, your money will be credited back in your payment mode within 14 business days. 


International Orders

We regret to inform that we are unable to ship internationally due to customs regulations as perfumes are classified as dangerous goods. However surface delivery to Singapore & Malaysia is still permissible. 


Once your order and payment is received by, you’ll receive two emails: the first will be your order receipt. Once your order is shipped, we’ll send you a second email with your package’s tracking number.